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PodMine

Derek Curran

Matches in: Person
2 episodes
Oct 5, 2025• "The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom

Intercom's Eoghan McCabe and Fergal Reid discuss the evolution of their AI customer service agent Fin, sharing insights on product development, pricing strategies, and the challenges of improving AI resolution rates through meticulous testing and optimization.

1:34:04
Oct 4, 2025• "The Cognitive Revolution" | AI Builders, Researchers, and Live Player Analysis

The Customer Service Revolution: Building Fin, with Eoghan McCabe & Fergal Reid of Intercom

Eoghan McCabe and Fergal Reid of Intercom discuss the evolution of their AI customer service agent Fin, highlighting their methodical approach to improving resolution rates through careful optimization, testing, and a commitment to creating a comprehensive customer experience across the entire customer lifecycle.

1:34:04